Terms and Conditions

Welcome to Indyadiva. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Shipping Policy

Delivery Coverage

We deliver Pan India.

At Indyadiva, we partner with reputed national courier services to ensure safe and timely delivery of your orders.

Once your order is dispatched, you will receive:

• A confirmation email/SMS

• Tracking details

Please note:

• Delivery timelines are estimates and not guaranteed.

• Delays may occur due to remote locations, weather conditions, logistics issues, public holidays, or circumstances beyond our control.

• Working days exclude Saturdays, Sundays, and public holidays.

• In case of multiple failed delivery attempts, the package may be returned to our warehouse and the order may be cancelled.

We request customers to provide complete and accurate shipping details including correct address, PIN code, and contact number.

2. Cash on Delivery (COD)

We offer COD at select serviceable locations across India.

• COD Charges: ₹150 per order

• Maximum Order Value for COD: ₹10,000

• Delivery Timings: Monday to Sunday, 9:00 AM – 7:00 PM

Indyadiva reserves the right to disable COD for certain locations or high-value orders.

3. Product Availability

We strive to ensure that all products listed on our website are available in stock and priced accurately.

In rare cases where:

• The product becomes unavailable after order placement

• We are unable to fulfill your order

We will notify you and process a refund to your registered bank account (except in cases involving exchange transactions where store credit applies).

4. Exchange Policy

We follow a No Return / No Refund Policy. However, we allow exchanges under the following conditions:

Exchange Eligibility

• Request must be made within 48 hours of delivery

• Product must be unused, unworn, and in original packaging

• Original invoice must be included

• Exchange is allowed only once per order

• Shipping cost for exchange must be borne by the customer

• Exchange is subject to product availability (size/color)

Exchange requests can be made via:
📧 Email: info.indyadiva@gmail.com

📱 WhatsApp: +91-7042025638

5. Final Sale / Clearance

Items marked as:

• Final Sale

• Clearance

• Discounted

Are strictly:

• Non-returnable

• Non-exchangeable

• Non-refundable

6. Non-Exchangeable Items

No exchange/refund will be accepted for:

• Custom-made products

• Bodysuits

• Gym wear

• Swimwear

• Lingerie

• Sunglasses

• Bags

• Accessories & Jewelry

7. Reverse Shipping

Customers are required to send exchange products to our warehouse. We do not provide reverse pickups.

Return parcels must clearly mention:

• Order number

• Customer name

• Contact number

• Email ID

• Requested exchange item

(Exchange address will be shared upon approval of exchange request.)

Processing time:

• It may take 7+ days for us to receive your return parcel.

• Once received, products will be inspected and processed.

• Confirmation email will be sent post verification.

8. Order Cancellation

Once an order is placed, it cannot be cancelled.

9. Force Majeure

Indyadiva shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters

• Strikes or lockouts

• War or terrorism

• Government restrictions

• Epidemics or pandemics

• Logistics breakdown

• Civil disturbances

We will notify customers wherever possible in such situations.

10. Limitation of Liability

Indyadiva shall not be liable for:

• Indirect or incidental damages

• Delivery delays beyond our control

• Errors due to incorrect customer information

11. Policy Updates

Indyadiva reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

12. Contact Us

For assistance regarding orders or exchanges:

Email: info.indyadiva@gmail.com

WhatsApp: +91-7042025638